Overview Presence Works respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
Contact information such as name, business name, phone number, and email address.
Business information needed to deliver services, such as Google Business Profile details or review platform access.
Billing information, which is processed securely by third-party payment processors.
Website analytics data such as IP address, device type, and pages visited.
Communication preferences, including SMS opt-in status if applicable.
How We Use Information
To provide and manage our services, including review generation and reputation support.
To communicate about onboarding, service updates, support requests, and scheduling.
To improve our website, systems, and service delivery.
To meet legal, regulatory, or compliance obligations.
Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Communications and Consent
By providing your mobile phone number and opting in through our website forms, onboarding processes, or other consent-based methods, you agree to receive SMS messages from Presence Works. These messages may include service-related communications such as onboarding information, account updates, review requests, reminders, and support messages. Message frequency varies based on service activity.
Consent to receive SMS messages is not a condition of purchase. Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information below.
Data Security We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we collect. No method of transmission over the internet or electronic storage is completely secure.
Data Retention We retain personal and business information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Your Choices You may request access to, correction of, or deletion of your personal information, or update your communication preferences by contacting us. To stop SMS messages, reply STOP at any time.
Cookies and Analytics We may use cookies and similar technologies to operate our website and understand how visitors use it. You can manage cookie settings through your browser.
Children Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
International Visitors Our services are intended for users located in the United States. If you access our services from outside the United States, you understand that your information may be processed and stored in the U.S.
